CIO/Technology

The VitalChild Solution is a cloud solution hosted by Oracle. It is built upon the Oracle CX applications as the technology foundation. This provides the VitalChild solution with a very robust, flexible, time proven, and actively growing platform to ensure that the users of VitalChild are not stuck in a place in time or with a singularly built platform that requires specific requirements and development dollars to get new features… the new features and modern modular design come as basic values of the VitalChild solution. Below are a few links to help you learn about the Oracle CX applications and security.

We as Helix have been deploying and engineering on this platform for many years. Many of us have over 15 years experience in using the platform in successful projects for both public and private sector clients.We have had over 800 engagements to date and more each day.We are the recognized experts in deploying and managing Oracle Service Cloud and other CX platform applications. What does this provide to you? A confidence that we are providing you with the most robust, secure, and scalable solution that takes advantage of our experience and best practices to create an industry specific solution for you. This also means less custom and shorter implementations in months not years.

Resources

OSvC Gov Cloud

https://www.oracle.com/industries/public-sector/national-local-government.html

FedRamp

http://www.oracle.com/us/corporate/press/2390760

Security – Data Sheet

http://www.oracle.com/us/media1/service-cloud-security-overview-2030360.pdf

Oracle Cloud White Paper

https://cloud.oracle.com/_downloads/WhitePaper_CSS_ServCloudPlat/The_Oracle_Service_Cloud_Platform.pdf

Director/District Attorney/Governor

The VitalChild platform is purpose built with data transparency in mind. Though we are able to segregate cases and functions based on your profile, all the data, including any added data tables that are unique to you can be exposed throughout the application as if they were native. Including reports, workspaces and areas, etc.

The greatest value to leadership is the ability to see exactly to the moment everything that is within your purview and interest. Examples would be team utilization and SLAs for supervisors, Global trends and SLAs for the Director. Immediate case history and details surrounding any child for the DA and others if need arises to show State and local care, notes and efforts on behalf of the child within minutes, not months.

Central Intake

Our solution, VitalChild, is a child centric solution that will seamlessly connect intake personnel with concerned citizens and mandatory reporters. It is currently equipped with phone, the internet, email, and text message connectivity. We modernize the intake and reporting process for abuse and neglect while increasing accountability and helping ensure that information received is accurate, complete, and that appropriate action is taken. The intake process can be tailored to the reporter and the report type being given. Once a completed report is collected, a child report/case is created and investigators can be automatically or manually assigned to the case.

Investigator

VitalChild’s mobility features enable investigators to do their jobs more efficiently and effectively, and ultimately help more children in need. Investigators are notified on their mobile device when assigned a new case, and may choose to accept or reject the case based on their availability. If the investigator rejects the case, it is rerouted to another investigator. If the investigator accepts the case, VitalChild grants immediate access to the child’s case profile, which includes all information relevant to the incident. Investigators can complete assessments about the child or their environment, plus add notes, photos and videos, all from their mobile device. All collected information is immediately available in the secure Oracle Government Cloud. If an investigator feels they are in danger, a discreet panic button can be utilized to immediately notify the police and supervisor of their exact location. The mobile capabilities of VitalChild will minimize the need for office work and promote accuracy in data collection, analysis and reporting, all while helping to ensure that no child is lost in the system.

Caseworker

VitalChild provides caseworkers with powerful tools to help personalize care and treatment plans for each child, enabling them to create better outcomes for all children who enter the system. Case records can be accessed from a desktop or mobile device and contain all relevant collected data, enabling caseworkers to educate themselves on the background of each child and their situation prior to a visit. Important dates and appointments can be logged in the system and shared with the child’s guardian through the guardian portal, creating an auditable trail of communication between caseworker and guardian. Field work can be completed on-site with the mobile application; caseworkers even have the ability to capture notes, photos, and videos in real-time. If a caseworker feels they are in danger, a discreet panic button can be utilized to immediately notify the police and supervisor of their exact location. Our solution also includes a powerful resource library of assessments and other resources built by subject matter experts. These resources are accessible to caseworkers from a desktop or mobile device, and allow data to be collected and analyzed to aid in the personalization of action steps for each child. The end result is a better outcome for all children who enter the system.

Caseworker Supervisor

VitalChild provides supervisors with a complete view of their team, enabling them to track team productivity, child progress and resource utilization. Case information is easily accessible in real time, enabling supervisors to assist caseworkers when making educated and personalized decisions for each child. The VitalChild solution includes a powerful reporting tool that can be utilized by all supervisors to create specialized reports on child progress, team member workload and much more. VitalChild also provides GPS tracking of all team members, real-time reporting with audit logs to create transparency and accountability, and safety features that will help ensure team member safety in all situations.

Adoptive Services Caseworker

VitalChild includes an intelligent placement tool that will help ensure a great fit for both the child and adoptive parent. Modernizing current application processes will allow your organization to reach potential applicants through an easy to use online portal. Once the application is completed and accepted, adoptive parents will have access to their own guardian portal. Caseworkers will have the ability to send information to prospective adoptive parents and complete necessary assessments for achieving certification from their mobile device. Once a child is placed with a guardian, caseworkers can communicate with the parents through the guardian portal ensuring that court dates, meaningful guidance and all tools necessary to complete the adoption process are easily accessible to the caseworker and adoptive parents.

Adoptive Services Supervisor

VitalChild provides Supervisors with a complete view of cases, team members, and potential adoptive parents. Case information is easily accessible and enables supervisors to assist caseworkers when making educated and personalized decisions regarding the placement and care of each child. The VitalChild solution includes a powerful reporting tool that can be utilized by supervisors to create specialized reports on recruitment statistics, placement success and much more.

Guardian and Treatment Facilities

VitalChild provides guardians access to profile, case and child management all through an easy to use online guardian portal. Modernizing current systems will enable guardians and caregivers to complete applications online and update profile information and preferences. Caseworkers can view all profile information and easily communicate with parents, foster parents and adoptive parents ensuring that they have all information needed to properly care for each child. VitalChild includes powerful assessments built by subject matter experts that can be utilized for foster care, adoptive services, case work or state/private treatment facilities. Data collected is analyzed to create individualized action steps and personalized treatment plans for each child.

Foster Care Caseworker

VitalChild includes an intelligent placement tool that will help ensure a great fit for both the child and foster parents. Modernizing current application processes will allow your organization to reach potential applicants through an easy to use website with online applications and information. Once the application is completed and accepted foster parents will have access to their own foster parent portal that includes case and child information and facilitates communication with the caseworker. Caseworkers will have the ability to send information to future foster parents and complete all necessary assessments for achieving certification from their mobile device. Once a child is placed with a caregiver, caseworkers can collect feedback assessments from both the child and foster parent perspective to ensure the quality of placement.

Foster Care Supervisor

VitalChild provides Supervisors with a dashboard view of child profiles, team members and potential foster parents enabling them to track productivity, recruitment efforts and application/ certification progress. VitalChild also provides real-time reporting to create transparency and accountability among team members. Case information is easily accessible and enables supervisors to assist caseworkers when making educated and personalized decisions for where to place each child. The platform used to build the VitalChild solution includes a powerful reporting tool that can be utilized by all supervisors to create specialized reports on recruitment statistics, placement success and much more.

The Child